Existing clients

Client support.

Raise a case in your portal for website updates, booking issues, or billing questions. If something cannot wait, call us.

Default route

Raise a case in your portal

Sign in to the UF Labs client portal, open Site care, and start a new request. That keeps your message with your account, site, and billing history.

  1. Log in at portal.uflabs.co.uk (use the link from your invite email if this is your first time).
  2. Open Site care in the portal menu.
  3. Tap New request, describe the issue, and send.
Log in and raise a case Portal sign-in only
Urgent

Call us now

Use the phone if your site or booking flow is down, payments are failing at checkout, or you cannot reach the portal and need help straight away.

Mon–Fri, 9am–5pm (UK time)

01256 592765

If we are on another call, leave a voicemail with your business name and site address. We aim to ring back the same working day.

Not a UF Labs client yet? Contact us for sales and new project enquiries. General privacy questions: Privacy policy.